When investing in your home, the last thing you want to worry about is whether or not your chosen roofing contractor is reliable. But when it comes to roofing projects, ensuring you hire a legitimate and trustworthy company is crucial. Roofing work demands skill, expertise, and adherence to safety standards. Unfortunately, some unethical individuals and companies may take advantage of unsuspecting homeowners. To protect yourself and your property, knowing how to verify a roofing company’s legitimacy is essential. This guide provides steps to help you identify reliable roofing companies and avoid potential pitfalls.
Understanding Roofing Companies in the US
In the US, roofing companies offer a range of services to both residential and commercial properties. Their work goes beyond mere installing new roofs to include repairs, maintenance, inspections, replacements and sometimes even gutter services. Here are key aspects to understand about these companies:
- Service Range: Roofing companies typically provide new roof installations, roof repairs, roof replacement, gutter services, roof maintenance, roof replacement and sometimes chimney work. Some specialize in specific areas, while others offer a full suite of services. Hire roofing companies that provide a comprehensive range of roofing services to ensure you get all the services your roof needs and a cheaper price.
- Location Expertise: Due to varying weather conditions and architectural styles across the US, many roofing companies develop location-specific expertise. For instance, companies in rainy Louisiana may excel at waterproofing, while those in sunny California might be experts in installing traditional slate roofs. This is why hiring local roofing companies is always a wise choice. They know all about local roofing needs and have developed expertise in installing roofs that comply with the weather conditions of your area.
- Training and Development: Reputable roofing companies invest in ongoing training and development for their staff to ensure high-quality service and stay updated with the latest roofing technologies and methods. Hire roofing contractors that invest in their staff and technology.
Understanding these aspects will help you make an informed decision when hiring a roofing company. Consider their range of services, certifications, compliance with regulations, and commitment to training and development.
7 Signs of a Legitimate Roofing Company
To ensure you hire a professional and reliable roofing company, look for the following signs:
Professional Website
A legitimate roofing company should have a modern, user-friendly website with detailed information about their services, history, areas of operation, and contact details. The website may also showcase previous work, customer testimonials, and any awards or recognitions they’ve received.
Social Media Presence
Reputable companies often maintain active profiles on social media platforms like Facebook, Twitter, Instagram, or LinkedIn. These platforms are used to engage with customers, showcase work, share industry-related content, and promote their services. While a social media presence is helpful, a strong reputation in other areas is also important.
Positive Online Reviews
Customer reviews on platforms like Google, Trustpilot, or Yelp can be a good indicator of a company’s legitimacy. Look for a pattern of positive reviews and consistent customer satisfaction. While it’s normal to have a few negative reviews, an overwhelming number should raise a red flag. Also check how they respond to negative reviews as it shows a lot about their customer support.
Transparent Pricing
Legitimate roofing companies are transparent about their pricing, providing detailed quotes or estimates upfront. They should be clear about the costs for materials, labor, and any potential additional charges. Make sure they involve an inclusive pricing for their service and there are no hidden costs.
Fully Insured and Licensed
A legitimate roofing company will be bonded, licensed, and insured. They should provide proof of their insurance and licenses upon request. This ensures they meet all legal requirements and can cover any liability issues that may arise during the job. Check if they are accredited by Better Business Bureau (BBB), and work with high quality materials by leading manufacturers such as GAF.
Open to Questions
A reputable roofing company expects and welcomes questions from potential clients. They should provide detailed answers about their services, warranties, experience, business operations, and more. If a company is evasive or dismissive of your questions, consider it a red flag.
Transparent Contracts
Always review a contract carefully before signing. A legitimate roofing company will provide a detailed and comprehensive contract, including the responsibilities of both parties and the fees. Avoid companies that push for signing contracts without complete details or promise to provide more information later.
Common Roofing Scams to Avoid
Here are some common roofing scams and how to avoid them:
- Storm Chasers: Some contractors, known as “storm chasers,” follow severe weather to drum up business. They might offer free inspections and claim your roof has damage. Always vet door-to-door salespeople carefully.
- Extremely Low Bids: Be wary of contractors who provide significantly lower bids than others. This can lead to unexpected price increases during the project. A low price means that the company might employ low-quality materials and inexperienced labor. Get at least three bids to compare prices and ensure you understand the scope of work.
- Exaggerated Damage: If a contractor exaggerates the damage or can’t pinpoint the issues, get a second opinion. Always verify any damage claims before proceeding with repairs.
- Asking Homeowners to Get Permits: Contractors should handle securing necessary permits. If a contractor asks you to get the permits, it might indicate they aren’t eligible to obtain them.
- Discounted Materials: Beware of contractors offering discounted materials. These so-called deals rarely result in a durable roof. Research the materials they plan to use and get multiple quotes.
- No Contract: Never proceed without a contract. A contract protects you from price increases and ensures the scope of work is clear.
- No Insurance or License: Verify the contractor’s insurance and license. Unlicensed and uninsured contractors pose significant risks.
- High-Pressure Sales: Avoid contractors who pressure you to sign immediately. Get multiple estimates and take your time deciding.
- Large Down Payments: Be cautious of contractors asking for large down payments. A reasonable down payment is typically 15% or less of the total project price.
- No Online Presence: Check the contractor’s online presence and reviews. Look for information on the Better Business Bureau website.
- Insurance Fraud: Stay in close contact with your insurance company to avoid fraud. Never sign over an insurance check to a contractor.
- Asking for Cash Payments: Avoid contractors who ask for cash payments. This can be a sign they might take your money and disappear.
Work with a Legitimate Roofing Company
Most roofing professionals are ethical and hardworking, but it’s essential to do your due diligence. Research reviews, ask questions, and review contracts thoroughly. If you encounter a contractor who seems unethical, leave an online review to warn others and consider filing a complaint with the Better Business Bureau.
For homeowners in New Jersey, Boundless Roofing & Chimney is a recommended and accredited roofing contractor. Accredited by GAF and BBB, their Rockaway-based team boasts over 12 years of experience and 1000+ successful projects. Contact them today to learn more about their services and how they can assist with your roofing needs
