Planning a house move in Guildford? It’s exciting, but it can also be overwhelming. Among all the boxes, bubble wrap, and last-minute errands, one decision stands out: choosing the right removals company. Make the wrong choice, and your move could become a nightmare. Choose wisely, and your moving day could be smooth, efficient, even stress-free.
So how do you find the right team for the job? Let’s break it down.
Why Your Choice of Removals Company Matters
Have you ever heard horror stories about damaged furniture, missed appointments, or spiralling costs?
A good removals company can save you time, money, and stress. A bad one can cost you all three.
Guildford might seem like a relatively easy area to move around. It has good road links, lots of leafy residential areas, and it’s well-known for being a desirable place to live. But don’t be fooled—traffic, tight streets, and parking restrictions in some parts of town can make moving more complex than it seems.
Here’s why choosing the right removals firm matters:
- They know the local area. From Stoughton to Shalford, a local company can plan the best routes and avoid Guildford’s infamous bottlenecks.
- They handle your belongings with care. Professional movers know how to protect fragile items and transport heavy furniture safely.
- They bring the right equipment. From stair trolleys to padding blankets, the right tools prevent damage and speed things up.
- They’re insured. If anything does go wrong, you won’t be left out of pocket.
Ask the Right Questions Before You Book
Before you pick up the phone or click “book now”, pause.
Have you asked the right questions?
Use this checklist to dig deeper:
- Are they fully insured? Ask about both public liability and goods-in-transit insurance. Don’t assume it’s included.
- Do they have experience with moves in Guildford? The town has a mix of narrow lanes, historic properties, and new-build flats—experience counts.
- What’s included in their quote? Does it cover packing materials, disassembly, waiting time, and VAT?
- How many people will be on the team? A two-person crew might not be enough for a four-bedroom house.
- Do they offer packing services? This can save you days of effort.
- What happens if there’s a delay on the day? Especially important if you’re in a chain and waiting for keys.
Don’t just ask—get everything in writing.
Compare Quotes (But Don’t Go Straight for the Cheapest)
It’s tempting to pick the lowest price.
But what are you really paying for?
Here’s what to watch out for when comparing quotes:
- Clarity. Is it detailed or vague? A good quote breaks down labour, mileage, and any extras.
- Transparency. Are there hidden charges, such as waiting fees if access is delayed?
- Reputation. Are they rated well online? Look for consistent feedback, not just star ratings.
Let’s say you’re quoted £1,200 by Company A and £900 by Company B. The cheaper option seems obvious—but then you learn Company B doesn’t provide insurance, uses a single van requiring two trips, and has no backup plan if the van breaks down.
Suddenly, that £300 saving could cost you more in time, stress, and risk.
Use Reviews, But Read Between the Lines
Google Reviews. Trustpilot. Facebook.
Customer reviews are a goldmine—if you know how to read them.
Look for:
- Consistency. Do multiple reviewers mention punctuality, friendliness, or damage?
- Recency. A five-star review from three years ago means less than a three-star review from last week.
- Specifics. “They did a great job” is nice, but “they managed our move from Merrow to Burpham in under four hours with no damage” is better.
- Negative reviews. See how the company responds. Do they take responsibility or deflect blame?
Don’t be afraid to ask for direct references, either. A reputable removals company won’t hesitate to connect you with past clients.
Look for Accreditation and Local Connections
Professional accreditation isn’t just a badge—it’s a sign they take their work seriously.
In the UK, look for:
- BAR (British Association of Removers) membership
- Move Assured accreditation
- Which? Trusted Traders status
These bodies set standards on conduct, insurance, and dispute resolution.
You can also check if they’re part of local networks in Guildford—business groups, community partnerships, or housing forums. Local involvement often signals a company that values its reputation.
Consider Their Fleet and Equipment
Size does matter—especially when it comes to vans.
- Do they have vehicles suitable for your property? A narrow road in Onslow Village may not accommodate a large lorry.
- Are their vehicles well-maintained? A breakdown mid-move could delay everything.
- Do they carry tools and materials? Think furniture wraps, straps, wardrobe boxes, and dollies.
Ask to see photos or check their website gallery. A professional-looking fleet like Surrey Removals (https://www.surrey-removals.com) usually reflects a professional team.
Don’t Overlook the Personal Touch
You’re trusting these people with your home. So, how do they make you feel?
When you contact them:
- Are they friendly and helpful?
- Do they respond promptly to emails or calls?
- Do they ask questions to understand your needs?
If they rush through the quote or don’t seem interested, that’s a red flag. The best companies make time for you, ask smart questions, and genuinely care about your experience.
Think About Timing—Book Early
Moving house in Guildford? You’re not alone.
The town’s popularity—close to London, good schools, and the Surrey Hills—means removal slots can book up fast, especially during:
- School holidays
- End-of-month periods
- Summer months (May to September)
Book your removals company at least 4–6 weeks in advance if possible.
Some companies may offer short-notice bookings, but you’ll likely pay a premium—or settle for whoever is available.
Guildford-Specific Considerations
Chris from removals-guildford.com says “local knowledge really matters”. Here’s why:
- Access and parking. Streets like Quarry Street or Waterden Road can be tricky for large vehicles. A local firm will check ahead and apply for parking permits if needed.
- Timing for keys. With many properties in chains, delays are common. Local movers understand the rhythms of a Guildford handover day and may offer flexible waiting terms.
- Multi-storey flats. Places like Boxgrove Court or town centre developments often have limited lift access. The right team plans for this in advance.
- Steep driveways or rural homes. If you’re in villages like Chilworth or East Clandon, terrain can make unloading a challenge. A company with experience in Surrey’s countryside is essential.
Red Flags to Avoid
If you spot any of these, proceed with caution:
- No written quote
- No insurance details provided
- No local address or landline
- Pushy sales tactics
- Unmarked vans or poorly uniformed staff
- Refusal to do a home or video survey
Professionalism shows in the details. Don’t ignore your gut feeling.
Final Thought: Peace of Mind is Worth Paying For
Moving is one of life’s biggest stressors. When you hand over your furniture, memories, and valuables, you’re putting your trust in strangers.
Choosing the right removals company in Guildford isn’t just about saving money or ticking a box. It’s about peace of mind. It’s about knowing your sofa won’t get wedged on the stairs. It’s about being able to breathe on moving day because someone else is handling the logistics.
So take the time. Ask the right questions. Read the fine print.
Your future self, standing in your new living room surrounded by neatly stacked boxes, will thank you.
